Returns Policy

We hope you love your Emaaa purchase, but if you need to return an item, we're here to help. Please read the following guidelines carefully:

Return Conditions

  • You are responsible for arranging and covering the cost of return shipping, unless the item is incorrect or damaged upon arrival.

  • All returns must be:

    • Initiated within 14 days of delivery

    • In original condition and packaging

    • Securely packaged to prevent damage during transit

How to Return

  1. Email emma@emaaa.co.uk with your order number and the item(s) you wish to return.

  2. We recommend using a trackable shipping method, as we cannot be held responsible for lost or damaged returns.

  3. Send your return to:

EMAAA  – RETURNS
The Stables 

48 Leicester Road, Hinckley, Leicester, LE10 1LT

Refunds

  • Once we receive and inspect your return, we’ll notify you of the outcome.

  • If approved, your refund will be issued to your original payment method within 7 business days.

  • We aim to process all eligible refunds promptly and always within 7 business days of receiving the returned item.

 

For any questions, please don’t hesitate to reach out:
emma@emaaa.co.uk